| | Tel : 02380 232066 | Fax : 02380 212129 | mail@jpennyltd.co.uk |
|  | Everything You Need For Woodcare
- From Start To Finish ! |  |
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Secure Ordering and SSL Certificates Explained
| On entering the checkout stages of your order, you will be transferred to our secure server for extra security. Customers opting for a Paypal payment will be directed to the secure Paypal website where the transaction will be completed there. Customers selecting a credit or debit card payment will proceed to the Sagepay secure payment site, then transferred back to our order completion page when the transaction is complete. As a result our website now conforms to the new PCI compliance rules introduced recently, and ensures completely secure online card payments. |
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| For Internet Explorer 6 or below users: |
| Before filling in the form, check the top of your browser and make sure the web address starts with https: (this means you are connected to a secure site) |
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and there is a padlock symbol at the bottom right hand corner. This ensures you have a direct connection with our payment server.
Never trust giving your card details to any web site that doesn´t display this information. |
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| For the Internet Explorer 7/8 user: |
| As before, check the top of your browser and make sure the web address starts with https: (this means you are connected to a secure site) |
| and there is a padlock symbol at the end of the address bar : |
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It has been noted that if you have this or shops like ours in your favorites folder from the previous version of Internet Explorer then the padlock symbol may not be visible. If this is the case, below is a remedy for the fault:
- Open your Internet Explorer Properties Dialog window. (XP Users - hover your mouse curser over the Internet Explorer icon on the menu list and right click - select Internet Properties)
- Click on the security tab.
- Click on the button at the bottom showing ´Reset all zones to default level´
- Close window
Please note: The above instructions were sourced from a microsoft forum and has worked for us. If you follow these instructions, you do so at your own risk. John Penny Restoration Ltd will not be liable if you cause problems with your computer. We strongly advise, if you are not computer literate, please ask professional advice. Remember - Even if you cant see a padlock, while there is an ´S´ after the HTTP you are connected to a secure page. |
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When you have pressed the ´Complete Order´ button, the goods you have ordered will be placed in your account folder on our shop server. While your card details are encrypted and sent to us via an e-mail direct from our payment server. |
| Mozilla Firefox Browser : |
| Click the page icon to the left of the address bar for secure server confirmation and certificate details : |
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| Opera Browser : |
| The secure site padlock is displayed to the right of the address bar. Click for confirmation and certificate details. |
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Problems That May Arise:
On rare occasions we may find your order has successfully arrived and listed on your account but we haven´t received the encrypted e-mail containing your card details. Although still unproven, this is usually caused by one of the following reasons:
- Your firewall or other security settings are set so high that your computer will not let the information out. You may want to check your settings and re-order.
- A problem occurred on submitting. This is usually caused by a corrupt web browser or bad internet connection.
- Our secure server sent the encrypted e-mail to us but it failed to reach us.
- If this should happen you will of course be notified to re-place your order or phone us with your card details.
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